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International Clinical Trials

Enhancing the Patient Experience

The opportunities to strengthen patient engagement across all phases of clinical development have never been greater. We can now apply technology in creative ways to collect meaningful data from patients without increasing their burden as trial participants.

At the same time, empowered patients have high expectations of their health-related experiences in general, with clinical trial participation being no exception. As savvy consumers, patients expect technology to be both easy and enjoyable to use. Therefore, study sponsors and CROs should look to take advantage of the latest tools to ensure that a patient’s involvement meets their expectations, fits into their daily lives to the greatest extent possible, and is, overall, a rewarding experience.

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James Munz is a product expert who has been solving business problems with cutting edge analytical and technical solutions for close to 20 years. As Vice President of eCOA Product Management, James is responsible for building and executing ERT’s market-driven strategy for the eCOA product line. Prior to ERT, he was Vice President of Product at Opera Solutions where he was responsible for the development of a Big Data analytics platform used across supply chain, financial services, marketing, healthcare, and telecommunications industries. Additionally, he led one of the first products to leverage the Amazon Cloud.

Chris Watson PhD is a Product Strategist with 20 years’ experience in the delivery of business and consumer-based solutions, the last 10 of which have been within the clinical technology industry. He has extensive knowledge of product and software development processes and is responsible for implementing the product strategy for ERT’s digital patient business. Chris earned his PhD in Behavioural Neurosciences from the University of Nottingham, UK, and a BSc in pharmacology and toxicology, with honours, from the University of Bradford, UK.
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James Munz
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Chris Watson PhD
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