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European Pharmaceutical Contractor

EU Expansion - Breaking Down the Language, Culture, and Consumer Communications Barriers

On 1st May 2004, 10 countries joined the European Union, bringing the total community to 25 nations. This momentous event, involving a population increase of 19 per cent, means additional market opportunities for pharmaceutical firms. However, reaching these new customers means communicating in more languages, through different channels, and tailoring your message and approach to the unique cultures and heritages of these countries and regions.

Compounding this challenge is the fact that the expansion is occurring at a time when the EU is seeking to foster a more open and competitive drug market, fuelling demand for increased advertising and direct-to-consumer (DTC) marketing. To offset the potential risks of this dynamic environment, the EU is simultaneously seeking to strengthen its control and influence over the content and communication practices employed by pharmaceutical manufacturers to reach and serve their customers.

So what effect will this expansion have on communications and marketing campaigns? What linguistic and cultural perspectives must be considered when creating and delivering the right message? What, if anything, can be done to make this effort less taxing and speed share gains in these markets?


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By Vincent Henderson, Consulting Partner at Bowne Global Solutions

Vincent Henderson is a Consulting Partner at Bowne Global Solutions with 10 years' experience managing global localisation operations. Vincent specialises in the design and production of information for global distribution. He is a key architect behind the industry's efforts at integrating authoring and localisation processes and tools, to achieve single source global content production.

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Vincent Henderson
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