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| home > epc > summer 2004 > the past, present and future of interactive voice response |
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European Pharmaceutical Contractor
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Interactive voice response (IVR) systems allow clinical trial personnel to use a touch-tone phone to record their clinical observations, rather than writing the observations on a piece of paper. Most clinical investigators think of IVR systems as telephone applications. In fact, IVR systems are a merger of the telephone, which the user sees, and an unseen computer at the other end of the phone line, which prompts the user and processes the incoming information.
Telephony and computing technologies are changing rapidly, leading to many changes in IVR systems that will change the experience of clinicians using these systems. This article discusses: the advantages of IVR systems over paper-based systems; the future of IVR systems; and some of the changes that investigators using IVR technology for clinical trials may expect to see.
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By Andrew W Newman, IT Manager at Kendle International
As IT Manager, Global Clinical and Regulatory Systems at Kendle, Andrew Newman is responsible for overseeing all IT operations and leading Kendle's International Global IT team. Before joining Kendle, he was IT Manager/e-Commerce Manager from 1999 to 2000 at the Institute of Advanced Manufacturing Sciences (IAMS). Prior to that, he served as the Senior Project Manager and the Data Center Operating/Commerce Manager for Arch Communications, and as a Product Manager for Cintech Tele-Management Systems, Inc. Andrew holds a BSc in Business Administration from Thomas More College Accelerated Program, Kentucky, USA and an Associate's degree from the University of Cincinnati, Ohio, USA.
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