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European Biopharmaceutical Review

Avoiding PR Disaster: Cultural Customisation

Language and cultural differences are just two of the pressures facing the pharmaceutical, healthcare and medical device industries in the new global economy, and they are issues that companies cannot afford to fail to address adequately. These two issues alone can affect the successful international rollout of healthcare products. To obtain international compliance, packaging and supporting documentation have to be translated and culturally customised accurately across a range of languages.

Today, the global pharmaceutical industry is worth over $550 billion (1). By 2020, PricewaterhouseCoopers estimates that the global pharmaceutical market will be worth $1.3 trillion (2). This increase will be due to rising global demand for medicines as the population increases, ages and faces more disease. In order to take advantage of future growth opportunities, pharmaceutical companies must ensure that they successfully penetrate global markets by culturally customising all collateral related to their product.

GLOBAL CHALLENGES FACING THE PHARMACEUTICAL INDUSTRY

The challenges for pharmaceutical companies in a global, continuously expanding market are intense. There is pressure to increase revenue whilst ensuring compliance in each target market. Communication, information and understanding are the keys to success.

Reaching and engaging an increasingly sophisticated audience worldwide is a crucial challenge. Accuracy and timeliness are essential when documenting clinical trials, compiling internal and external communications and marketing collateral. The challenge of producing these materials is greatly increased when it is necessary to create them in multiple languages.


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Gary Muddyman is Managing Director and CEO of Conversis, a UK-based company that aims to advance the understanding and use of localisation and translation as a strategic business tool. Gary leads the company’s strategic business development and has successfully launched its full range of products and services. Prior to joining Conversis, Gary served as Director of Operations for K International Plc. In this position, he was responsible for the development and implementation of business strategies. Before this, he spent 16 years working for HSBC Asset Finance UK Ltd, one of the largest banking and financial services organisations in the world. During his tenure there, he led various product, commercial and business development divisions. Gary received his MBA from Warwick University.
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